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Frequently Asked Question
When will my order ship?
Within 2–3 business days after payment. You’ll get a tracking email once it’s dispatched.
How long does delivery take?
Orders are typically delivered within 7–14 business days (plus processing time).
How much is shipping / do you offer free shipping?
- For UK orders: Enjoy free shipping on orders over £29.
- For International orders: Enjoy free shipping on orders over $39.
What’s your return policy?
30-day returns for unused items (you cover return shipping). Transit damage/defects? Email us within 3 days with photos—we’ll refund or replace.
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.
Why does my ceramic look slightly different from the photos?
Our pieces are handcrafted—±5% size tolerance and subtle glaze/colour variations are normal and not defects.